DELIVERY SCHEDULE: Delivery time is usually 2-3 working days, but we are at the mercy of our couriers so this cannot be guaranteed. We despatch our items using either private courier or royal mail recorded delivery and so they will need a signature on receipt of goods. Goods should be inspected immediately for damage and if found to be damaged reported to us within 24 hours quoting the order number (see Returns to read our complete returns policy). Missing orders will only be replaced after 30 days. Once again, we are at the mercy of our couriers and their internal procedures.
BACK ORDERS: If your item is not in stock it will automatically go on back order, we will contact you by email to inform you of this and you can then confirm whether you would like your order to continue, you would like to choose an alternative product or you would like a refund.
QUALITY CONTROL: When an order is being processed all items are completely removed from their shipping packaging and thoroughly checked for damage or defects before being repacked by ourselves. Each item is unique as the majority of them are handmade so there is a small degree of subjectivity to quality control, that said we are very critical so if a product gets shipped it is because we deem it be as it should be.
DELIVERY CHARGES: Delivery From Us To UK Addresses Is Free even though when we despatch items through our couriers we still get charged, this cost is absorbed by us for the benefit of our customers. However in the event of items being returned we may, in certain circumstances deduct our shipping costs from any refunds that are made (see Returns to read our complete returns policy).
OVERSEAS CUSTOMERS: We do not pay for any of the postage costs, either outbound or returned items, for overseas customers (non UK addresses)